Today was a case of those who would rather buy online, like me and those who have friends or family who would rather drag me to BB and deal with temporary holiday help who just talk out of both sides of their mouths...Sheesh, it was UNBELIEVABLE the number of contradictions uttered by those fools. And of course, we had to go there for the hot ticket category of HDTV. Outside of the Computers area, I am sure HD is the next big thing if not THE biggest area there. I understand the HD technology very well and was in the store for ONE cable..........ONE! Of course, my compatriot opens his mouth to confirm if his setup is correct like I already told him it was before we left his house, but for some reason he asks one of the clowns in the accessories area about how we have things...Blah, blah, blah, I walk over after checking prices on some other items and he says, "Explain the setup to the guy." I tell the story and after it's all said and done, when I had already spotted the 25ft cable we came there for as I walked up to both of them, the BB guy says, "You'll need Monster cable this and that." Correction sir. I would need a loan from my credit union to follow your advice...Idiot. I won't drown you with details on my verbal sparring session with this guy....So, we bounce over to the speakers section and listen to a pretty nice Klipsch set that was purchased soon thereafter. I confirm with the next blue shirt what he has pumping into those things and ask to see all wires so as to not have a secret amp out of sight that makes them sound better than what they are. Fine. This guy was much better than the two tools in the HD area. He pulled the receiver out of the cabinet and showed me everything and we followed the cables to the two speakers. Fine. Well, guess who decides to ask THIS guy about our setup? You guessed it...I finished explaining ish and the guy says, "Oh yeah, I would keep the setup you have." I said, "How interesting that you would contradict the guys in the HD area." He tells me in a low voice, "Those guys are morons. They think everyone comes in with absolutely zero knowledge of technology." Anyway, then it was a nice 35min wait in the line with only 5 people ahead of us when we got there....5 people!! Two did returns and the other three finalized their financing...Man, I wanted to pull my hair out. The only time I can say I ever go into BB is if I get a gift card, I get asked to go or I want to peep something I am going to just get online for much cheaper anyway...Thank God for the Internet! I have a few friends who have been in retail hell before and have told me some stories of the inner workings...BY ANY MEANS NECESSARY comes to mind. It's nice to actually deal with someone who is not a drone when you go to a bricks and mortar store....It's rare, but nice....Customer Service is dead Damas y Caballeros...
12.30.2006
Bricks and Mortar sucks!
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5 comments:
As a former BB employee, there is a dichotomy of business practice set in place long before an item is pushed on you. They claim to be non-commission driven (and they are) yet their job security and hours given are directly proportionate to their individual sales numbers. If you sell an hdtv without a protection plan and some cables, its not a good sale, even if the person clearly just came for the tv. That's whack and that's why I stopped working in sales.
I loveS the internets!
So...Your speakers look like something out of the Sims. Also, can't you get a discount from Best Lie?
Best Lie?! Have not heard that one...LOL!
Most of the time when I want to buy something, I already know more about the product than the guys who are trying to sell it to me... probably from researching, reading, going online, etc...
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